Customer Service Officer - Community Wellbeing
Contract - Agency 3 months
Hours - 22.2 hours per week - 3 days per week to include a Monday and Friday
Pay - £13.47 per hour
Closing - 28/06/2026
We are seeking an organised, compassionate, and proactive individual to join our Safeguarding Team. This is a vital role providing first-line support for safeguarding enquiries and helping to ensure that vulnerable adults receive the appropriate response and support.
Key Responsibilities:
- Answering calls and taking messages as a first point of contact for safeguarding enquiries
- Providing basic advice and signposting to appropriate services, under guidance from a Senior Practitioner
- Adding safeguarding referrals and inputting information onto Mosaic
- Maintaining accurate case notes and updating relevant spreadsheets/systems
- Supporting with safeguarding correspondence, including outcome letters
- Taking minutes for meetings where required
- Checking incoming safeguarding referrals (e.g. whether the adult is known to ASC) and highlighting any contacts that appear urgent or high risk to a Senior Practitioner
What We're Looking For:
- Excellent communication and customer service skills.
- Strong administrative and organisational abilities with a high level of attention to detail.
- Ability to handle sensitive and confidential information professionally.
- A proactive approach to prioritising work and identifying matters requiring urgent attention.
Hoople Recruitment are working on behalf of our client to recruit to this agency role.